Answering inbound calls and managing customer email enquiries.
We are looking for a professional and customer-focused Inbound Specialist / Email Management Assistant to join our remote team. The successful candidate will be responsible for answering inbound calls from 8:00 AM to 5:00 PM (UK time) with a one-hour lunch break, while also managing customer email enquiries throughout the day. You will assist prospective tenants and landlords, book property viewings, respond to enquiries promptly, and ensure all communications are handled professionally.
What you will be doing
- Answer inbound calls from 8:00 AM to 5:00 PM (UK time).
- Respond to customer emails promptly and professionally.
- Handle enquiries from prospective tenants and landlords.
- Book and confirm property viewings.
- Provide accurate information about available properties.
- Follow up with clients via email and telephone.
- Maintain accurate records in the company system.
- Coordinate with the lettings team regarding enquiries and appointments.
- Escalate complex enquiries when necessary.
- Deliver excellent customer service at all times.
What we are looking for
- Excellent spoken and written English.
- Previous customer service or call handling experience.
- Confident answering a high volume of inbound calls.
- Strong email communication skills.
- Ability to multitask between calls and emails.
- Good computer skills and knowledge of Google Workspace or Microsoft Office.
- Reliable computer and high-speed internet connection.
- Quiet home working environment.
- Strong organisational and time management skills.
- Experience in property lettings or real estate is an advantage but not required.
Apply for this role