Something broken? We take it from here.
When you report a maintenance issue, we handle the whole process — coordinating with your landlord, instructing a trusted contractor, and getting it fixed. Here’s exactly how it works.
🔧 Report a Maintenance IssueThe Process
How we handle your maintenance, step by step.
You report the issue
Tell us what’s wrong through our maintenance form — a short description and a few photos so we can see the problem clearly.
We review & coordinate with the landlord
Our team assesses the report and contacts the landlord to make them aware of the issue and the repair needed.
The landlord approves the work
Once the landlord has been informed and has agreed to the repair, we’re cleared to arrange the fix.
We instruct our contractor
We contact one of our trusted, vetted contractors and brief them on the issue, the property, and your availability.
The contractor visits & fixes it
The contractor attends the property at an agreed time to carry out the repair and put things right.
We confirm it’s resolved
We follow up to make sure the repair was completed properly and that you’re happy the issue is sorted.
Vetted contractors
Repairs are carried out by trusted, insured tradespeople we work with regularly.
Landlord kept informed
We coordinate with your landlord at every step so nothing happens without their agreement.
Clear communication
You’ll get a confirmation on submission and updates as your repair progresses.
Common Questions
Maintenance FAQs
Got an issue in your property?
Report it in a couple of minutes with a few photos, and we’ll start the process straight away.
🔧 Report a Maintenance Issue