Can I upgrade my package later?

Yes, move up a tier at any time. We simply apply the difference to your next invoice, with no re-setup charge.

Which package if I'm a hands-on landlord?

If you have the time to handle maintenance and day-to-day yourself, Virtual Tenant Find is the value choice: we just find and reference the tenant. Prefer it fully managed? Choose Full Management.

Essential vs Full Management?

Essential covers rent collection, monitoring and key admin, and you keep maintenance. Full adds hands-on maintenance, contractor coordination and compliance.

What is a "handover"?

On move-in day we walk the tenant through the property in person (the water stop-tap, fuse board, gas shut-off, boiler and thermostat, plus how to secure the home) so the property is used correctly from day one.

Are there any hidden fees?

No. Your package price is fixed and VAT-inclusive. The only additional costs are the optional extras, which you choose.

Is there a long-term contract?

Tenant-find packages are one-off with no commitment. Management is rolling monthly, so you are never locked in.

Comprehensive Management | Landlord Package

What's included

Everything in Comprehensive Management

Everything in Full, plus emergency maintenance support, property inspections with report, rent guarantee cover, legal and eviction protection and priority contractor response. Complete peace of mind, with your rental income protected.

Tenant Find & Marketing

18 included

Property Valuation

An accurate, data-backed rental valuation so your property is listed at the right price from day one.

Professional Property Photography

High-quality photography that makes your listing stand out and attracts more enquiries from serious tenants.

Floor Plan

A clear, to-scale floor plan so applicants understand the layout before they book a viewing.

Advertising on Major Property Portals

Your property promoted on Rightmove, Zoopla and other leading portals for maximum exposure.

Enquiry Management & Applicant Screening

We field every enquiry and pre-qualify applicants, so only genuine, suitable tenants reach the viewing stage.

Agent-Led (Accompanied) Property Viewings

A local agent conducts viewings in person, showcasing the property and answering questions on the spot.

Viewing Feedback & Negotiation

We gather feedback after every viewing and negotiate terms to secure the best tenant at the best rent.

Tenant Application Processing

We manage the full application, collecting the information and documents needed to progress a tenancy.

Collection of Holding Deposit

We take a holding deposit to reserve the property while referencing is completed, in line with the rules.

Right to Rent Checks

Legally required identity and immigration checks confirming each tenant has the right to rent in the UK.

Credit & Affordability Checks

Credit and affordability screening to confirm a tenant can comfortably sustain the rent.

Employment & Landlord References

We verify employment and obtain references from previous landlords to confirm a reliable rental history.

Guarantor Referencing (Where Applicable)

Where a guarantor is needed, we reference them to the same standard for added security.

Preparation of Tenancy Agreement

A legally sound, up-to-date tenancy agreement drafted and ready for signing.

Collection of First Month's Rent & Deposit

We collect the first month's rent and the deposit before move-in, so the tenancy starts on solid footing.

Utility & Council Tax Notifications

We notify utility providers and the council of the new tenancy, so accounts transfer smoothly.

Tenant Handover & Property Demonstration

On move-in day we walk the tenant through the property in person, from the stop-tap to the boiler, so it is used correctly from day one.

Transfer of Funds to the Landlord

Rent and any balances are transferred promptly to your nominated account.

Rent & Financial Management

11 included

Key Holding & Management Service

We securely hold a set of keys, so access for viewings, maintenance and emergencies is never a problem.

Deposit Registration & Prescribed Information

Your tenant's deposit is protected in a government-approved scheme with the prescribed information served, keeping you legally compliant.

Compliance Monitoring (Gas Safety, EICR, EPC)

We track your key safety certificates and prompt renewals before they expire, so your property stays compliant.

Monthly Rent Collection

We collect the rent each month and follow up if it is late, so you are paid without the awkward conversations.

Monthly Landlord Statements

A clear monthly statement showing rent received, any deductions and what has been paid to you.

Rent Payment Monitoring

We monitor incoming payments and flag any shortfall or delay the moment it happens.

Annual Rental Income Summary

A year-end summary of your rental income and costs to make tax time straightforward.

Rent Review Guidance

Data-led advice on when and how to adjust the rent to keep it in line with the market.

Arrears Chasing & Reminders

If rent falls behind, we chase the tenant with reminders and a clear process to get you back on track.

Tenancy Continuation & Re-Marketing Management

We manage renewals and, if a tenant leaves, re-market the property quickly to reduce void periods.

End-of-Tenancy Administration

We handle the paperwork, deposit return and check-out when a tenancy comes to an end.

Property Management & Maintenance

15 included

Day-to-Day Tenant Communication

We become the point of contact for the tenant, handling questions and issues so you are not disturbed.

Dedicated Property Management Team

A named local team looks after your property, so you always deal with people who know it.

Contractor Coordination

We arrange trusted, vetted contractors for any works and coordinate access and timing.

Repair Quotation Management

We obtain and review quotes for repairs so you get fair pricing before any work goes ahead.

Emergency Maintenance Support

Out-of-hours support for urgent issues such as leaks or heating failures, protecting your property and tenant.

Maintenance Issue Assessment

We assess reported issues to determine what is genuinely needed, avoiding unnecessary call-outs.

Landlord Maintenance Authorisation

For anything above an agreed limit, we seek your approval before proceeding, so you stay in control of spend.

Maintenance Progress Updates

We keep you informed as works progress, so you always know where things stand.

Before & After Maintenance Reports

Photographic before-and-after records of works carried out, for your peace of mind.

Detailed Maintenance Reporting

A clear record of every maintenance job, cost and outcome across the tenancy.

Repair Completion Verification

We confirm each repair is completed to standard before signing it off and releasing payment.

Contractor Invoice Verification

We check contractor invoices against the agreed work and quote before anything is paid.

Check In & Check Out Inventory

A photographed record of the condition and contents of the property at move-in, and a matching check-out report at the end of the tenancy. This is the evidence any deposit deduction is built on.

Gas Safety, EICR & EPC Compliance Tracking

Enhanced tracking of every statutory certificate, with proactive renewals arranged well ahead of expiry.

Annual Property Maintenance Schedule & Reminders

A yearly maintenance plan with reminders, so seasonal and preventative jobs are never missed.

Comprehensive Extras

6 included

Rent Recovery & Legal / Eviction Protection

Cover for the legal and eviction costs of recovering possession, taking that risk off your shoulders.

Rent Guarantee Cover

Your rent is paid even if the tenant stops paying, protecting your income throughout any arrears.

Priority Contractor Response

Front-of-queue response from our contractors for faster repairs when they matter most.

Enhanced Periodic Property Inspections

More frequent, detailed inspections with reports, so any issue is caught early.

Property Inspections with Report

Regular property inspections with a written report and photos on the condition of your property.

Routine Inspection Every 6 Months

We visit the property every six months as standard, so problems are spotted and dealt with long before they become expensive.

Comprehensive Management