A pet request works best when it describes the actual animal and the actual home. This guide helps you make a specific written request, track the response and assess the reasons given, rather than relying on a general question about whether pets are allowed.
Key steps for tenants
Request permission in writing.
Describe the animal and how it will be cared for.
The landlord normally has 28 days to answer in writing.
Ask for written reasons if a request is refused.
Make a useful request
Tell the landlord or agent the species, size, number of animals and any relevant housing or care arrangements. Explain how you will avoid nuisance or damage. Keep a copy and record the date it was received. Assistance animals may engage separate equality duties, so raise that context clearly if it applies.
Understand the response process
The landlord normally has 28 days to respond in writing. They may ask for more information; respond promptly. After you provide it, the deadline may be the remainder of the original period or an extra seven days, whichever is later. A refusal should explain the reason.
Consider the property and other residents
A fair reason may relate to the property, building rules or welfare of the animal. Ask for specific reasons rather than accepting a blanket statement. If permission is granted, retain the written decision and follow reasonable terms about care and cleaning.
If you disagree
Use the official tenant guidance to check the reason and complaint route, then seek independent advice if needed. Do not assume permission exists merely because a response is late.
