A useful repair report tells the agent what is wrong, how urgent it is and what evidence points to the cause. This guide follows a problem from first report through access, follow-up and escalation, with extra care around damp and mould.
Key steps for tenants
Make urgent hazards safe and report them immediately.
Describe the problem clearly and include photographs.
Keep paying rent while a repair dispute is resolved.
Contact the council if serious hazards remain unresolved.
Identify and report the issue
Landlords are normally responsible for the structure and exterior and for installations supplying water, gas, electricity, heating and sanitation. Report leaks, heating failures, electrical hazards, broken locks and damp or mould as soon as they appear. Give the location, when it started, how it affects the home and whether anyone is at particular risk.
Create a useful record
Use the agreed repair channel and keep a copy of every report. Add dated photographs, messages, appointment dates and the effect on rooms or belongings. For damp and mould, note visible growth, condensation, leaks and ventilation problems without assuming a single cause. Ask what investigation and remedial work is planned.
Allow reasonable access and follow up
Agree a suitable appointment and provide access for inspection or repair, subject to your right to quiet enjoyment and proper notice. If work is delayed, follow up in writing and ask for a timetable. Do not stop paying rent solely because a repair has not been completed; this can create arrears.
Escalate serious unresolved hazards
If the landlord or agent does not act, ask the local council’s private housing or environmental health team for help. In an immediate emergency, use the emergency services or utility emergency line where appropriate. Seek independent advice before taking court action or arranging repairs yourself and claiming the cost.
